Senior Executive - Branch Operations - Freight Forwarding

Manage end-to-end day-to-day branch operations for freight forwarding shipments, ensuring timely execution of import and export shipments as per SOPs and customer requirements.

Coordinate shipment movement by liaising with internal teams, external partners (shipping lines, airlines, customs, agents), and stakeholders to resolve operational issues and exceptions proactively.

Maintain compliance, documentation accuracy, monitor operational performance metrics, drive process improvements, and ensure adherence to regulatory and company standards.

Experience in freight forwarding shipment operations and coordination, including import/export processes and documentation.

Proven ability to manage shipment execution with multiple stakeholders like shipping lines, customs brokers, transporters, and internal teams.

Strong operational knowledge of freight forwarding industry SOPs, compliance, and regulatory requirements.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in handling complex freight forwarding operations at a branch level with accountability for shipment milestones and exception management.

Skilled in multi-stakeholder coordination and escalation handling, balancing operational control and responsive problem solving.

Data-driven operator focused on process adherence, operational governance, and continuous improvements in shipment execution workflows.