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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily dialer platform operations including configurations, campaigns, agent accounts, and outbound/inbound call routing.
Monitor dialer performance metrics, troubleshoot issues, ensure call recordings, and maintain compliance with policies and regulations.
Coordinate with vendors and internal teams for telephony system provisioning, escalation, and performance optimization.
Minimum Requirements
Experience managing dialer or telephony platforms such as Ozonetel or equivalents.
Knowledge of IVR, SIP/DID management, GSM gateways, and call routing configuration.
Proficiency in call reporting, data analysis, and CRM/telephony integrations.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in operational ownership of cloud-based telephony infrastructure and dialer management.
Capable of detailed monitoring, troubleshooting, and performance optimization of telephony systems under SLA.
Skilled in vendor management and inter-team coordination for telephony and dialing system support and escalations.