Senior Manager - Branch Operations - Freight Forwarding
DP WorldMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage end-to-end import and export operations ensuring timely shipment execution and adherence to SLAs.
Drive operational efficiency through process standardization, automation, and continuous improvement initiatives including Lean projects.
Manage regional operations teams with responsibility for performance management, coaching, and fostering accountability across multiple branches.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Mandatory domain experience in freight forwarding operations (import/export).
Experience in operational management including vendor and carrier management.
Not explicitly mentioned: specific educational degree, notice period, or location constraints.
Ideal Candidate Profile
Experienced in managing cross-functional coordination among Sales, Customer Service, Finance, Customs, Transport, and Warehousing teams.
Strong operational leadership demonstrated by handling complex shipment milestones, vendor negotiations, and process improvement projects.
Proven ability to lead large regional teams with focus on performance metrics (KRAs/KPIs) and customer service excellence in freight forwarding environment.