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Job Description
Structured overview of role & requirementsAbout This Role
Assist in monitoring service quality and adherence to SLAs and KPIs.
Support day-to-day service management operations, including coordination of client requests and resolution of service incidents.
Contribute to process improvements, service documentation, and generation of service reports for clients and internal stakeholders.
Minimum Requirements
Bachelor's degree in a relevant field or equivalent experience.
6+ years of relevant industry work experience, with at least 2 years in a similar role.
Proven experience in Service and Program Management.
Not explicitly mentioned: specific notice period, mandatory certifications (PMP/ITIL preferred but not mandatory).
Ideal Candidate Profile
Experienced in strategic planning, team leadership, and performance management within service management.
Comfortable working collaboratively to support process improvements and client communication.
Familiar with maintaining service documentation and reporting in a structured service delivery environment.