Sr. Product Manager, Digital Services AI

Define and lead product strategy, roadmap, and execution for AI-powered help experiences and product regulatory compliance capabilities.

Collaborate cross-functionally with design, engineering, data science, legal, policy, compliance, and operations to build scalable AI solutions balancing customer experience and regulatory requirements.

Use data and experimentation to guide decisions, measure impact, and continuously improve AI-driven product offerings related to trust, safety, and compliance.

6+ years of product management experience, ideally involving AI/ML, data-driven products, trust, risk, compliance, or marketplace platforms.

Experience applying AI and automation to improve customer experiences or solve complex business problems such as conversational AI or policy interpretation.

Ability to translate complex regulatory, policy, and technical requirements into scalable product capabilities and intuitive customer experiences.

Work Experience Required: Minimum 6 years in product management with relevant domain experience. Notice period: Not explicitly mentioned in the JD.

Experienced in building AI-powered, data-driven products focused on trust, regulatory compliance, and customer support in complex or regulated environments.

Capable of managing cross-functional, multidisciplinary teams involving technical and policy stakeholders in ambiguous and evolving contexts.

Demonstrates strong technical fluency and judgment around AI product accuracy, explainability, customer trust, and regulatory obligations.