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Job Description
Structured overview of role & requirementsAbout This Role
Customize and implement BMC Helix and ITSM Suite workflows using Developer Studio aligned with business requirements.
Design and execute custom integrations using APIs, iPass, web services, and configure Remedy Server in a server-group environment with performance tuning.
Collaborate with cross-functional teams to gather requirements and architect integrations involving SRM, Knowledge Management, and Atrium CMDB while maintaining customer interaction for issue resolution.
Minimum Requirements
Minimum 10+ years of experience in BMC Remedy and related technologies.
Implementation experience with BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, APIs, iPass, and Webhooks.
Experience with Remedy Developer Studio, innovation studio, Helix dashboard reporting, Remedy Server-group configuration and performance tuning.
Work Experience Required: Minimum 10+ years; No notice period mentioned explicitly.
Ideal Candidate Profile
Experienced in proposing and implementing architecture for custom integrations within BMC Remedy ecosystem.
Strong expertise in Remedy Workflow customization and ITSM integration with Remedy and web services.
Comfortable working cross-functionally with stakeholders and managing customer communications and issue resolution.