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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end warranty operations including customer and supplier warranty claims from initiation to closure.
Drive supplier recoveries, track warranty costs per MWh, and ensure compliance with contractual terms.
Support warranty reporting, failure trend analysis, reserve planning, and process improvement to enhance warranty performance and reduce risk.
Minimum Requirements
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or equivalent.
6-10 years of experience in warranty and claim management.
Minimum 5 years in contract and claim management within Power, Utility, Oil & Gas, or Construction sectors.
Knowledge of standard/extended warranties, contract drafting and maintenance, and insurance claims handling.
Ideal Candidate Profile
Experienced in cross-functional collaboration with Service, Quality, Procurement, Finance, and OEM suppliers to resolve complex warranty issues.
Proficient in data analytics and tools such as Salesforce and SAP for warranty tracking and reporting.
Process-oriented with strong ownership and ability to influence teams for implementing best practices in warranty management.