Head of Operations - Trade

Accountable for end-to-end operational performance, process integrity, and customer delivery outcomes of Institutional Trade product portfolio across GCC and in-country teams.

Own global fulfilment model, governance, process design, controls, workforce strategy, and continuous improvement to ensure efficiency, resilience, and regulatory compliance.

Lead operational simplification, automation, Run/Modify change backlog prioritization, stakeholder engagement, and resolve service issues to meet risk, financial and customer expectations.

Extensive senior leadership experience in Institutional Banking, Institutional Operations, Trade Operations, or complex customer fulfilment environments.

Deep domain expertise in Trade product operations, including processes, controls, systems, and customer journeys.

Proven ability managing large-scale geographically dispersed teams and end-to-end operational frameworks.

Work Experience Required: Extensive senior leadership experience (exact years not specified).

Experienced leader with strong commercial acumen balancing customer outcomes, risk, workforce capacity, and financial performance in Institutional Trade operations.

Skilled in operational risk and regulatory compliance within banking operations, driving simplification, automation, and transformation initiatives.

Strong stakeholder management and workforce planning capabilities to lead diverse, global operational teams across multiple countries.