Head of Operations - Lending
Australia and New Zealand Banking Group (ANZ)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end operational performance and customer delivery outcomes for an Institutional Lending product portfolio across GCC and in-country teams.
Lead design, governance, and continuous improvement of operational processes, controls, and fulfilment models to ensure standardisation, resiliency, efficiency, regulatory compliance, and alignment with risk and financial expectations.
Drive workforce strategy, productivity, simplification, automation, and stakeholder management to deliver operational transformation and sustainable outcomes.
Minimum Requirements
Extensive senior leadership experience in Institutional Banking Operations or wholesale banking operations with a focus on lending domain.
Proven ability to lead large-scale operational delivery across geographically dispersed teams including GCC and in-country models.
Strong understanding of operational risk, financial crime, regulatory obligations, and control effectiveness in banking operations.
Work Location: Bengaluru. Work Experience Required: Not explicitly mentioned in the JD (experience implied as senior leadership level). Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
Experienced leader with deep knowledge of institutional lending operational processes, systems, and controls.
Skilled in operational transformation, process optimisation, automation, and workforce planning in complex banking environments.
Strong strategic partner and influencer with capability to manage multiple stakeholders including Product, Risk, Technology, Country COOs, and GCC leadership.