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Job Description
Structured overview of role & requirementsAbout This Role
Own technical administration, configuration, and optimization of the ADP Workforce Manager platform for EMEIA region, including complex workforce management rules and system integrations.
Lead technical support, root-cause analysis, and resolution of issues across workforce management systems and integrations with payroll and HRIS platforms.
Drive implementations, system improvements, governance, and regional stakeholder collaboration to ensure system stability, compliance, and effective multi-country support.
Minimum Requirements
Bachelor's degree in IT, HR, Computer Science, Business Systems, or related field.
5+ years hands-on experience administering and supporting workforce management or time and attendance systems.
Deep technical expertise in ADP Workforce Manager platform, including configuration, troubleshooting, and support.
Experience managing multi-country workforce management system integrations and using ITSM tools such as ServiceNow for incident and change management.
Ideal Candidate Profile
Experienced technical lead with strong expertise in workforce management system architecture, complex pay and scheduling rules, and multi-system integrations in a global/regional environment.
Proven ability to manage system stability across multiple countries, including experience leading technical workstreams for implementations and continuous improvements.
Skilled in structured root cause analysis and working within formal support and governance frameworks, engaging cross-functional stakeholders in HR, Payroll, and IT.