Sr. Service Operations Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Own stable, secure, and efficient support operations for Laboratory, Pharmacy, Radiology and ancillary clinical applications, ensuring service availability and SLA compliance.
Lead L2/L3 technical troubleshooting, incident and problem management, and oversee change and release processes in on-premises and Azure Cloud environments.
Manage team readiness through work allocation, technical coaching, documentation, and succession planning while collaborating with clinical and technical stakeholders.
Minimum Requirements
8-12 years application support or service operations experience with complex or business-critical applications.
Strong domain experience supporting Laboratory, Pharmacy, Radiology or ancillary clinical systems.
L2/L3 troubleshooting skills across applications, interfaces, middleware, and clinical integrations including HL7 messaging.
Experience with incident, problem, change, and release management in ITIL-aligned environments; knowledge of Azure Cloud and on-premises systems.
Ideal Candidate Profile
Experienced in leading cross-functional teams supporting clinical workflows and integrations, capable of prioritizing and managing high-impact incidents with clinical impact awareness.
Skilled in translating clinical and operational issues into technical investigations and restorations with an emphasis on patient-care continuity and compliance.
Strong analytical and communication skills demonstrated by ownership of operational readiness, automation initiatives, and stakeholder engagement in healthcare IT settings.