Branch Operations Manager| Akola
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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operations including cash handling, clearing, account opening, and service requests with compliance to KYC/AML, RBI, and audit norms.
Monitor and improve service metrics such as turnaround time (TAT), first-time resolution (FTR), and complaints through root cause analysis and corrective actions.
Prepare for audits and inspections, maintain accurate records, resolve audit observations timely, and support cross-selling of insurance/investments plus activate digital banking for new customers.
Minimum Requirements
3 to 9 years of experience in branch operations.
Graduate degree required; Banking certifications (JAIIB/CAIIB) preferred.
Knowledge of KYC/AML, RBI regulations, and audit compliance mandatory.
Work Experience Required: 3 to 9 years in branch operations.
Ideal Candidate Profile
Experienced in managing end-to-end branch operations with strong compliance focus.
Able to analyze and improve operational metrics using root cause analysis and corrective measures.
Capable of training frontline staff on process and compliance updates and driving digital banking adoption.