Application Support Engineer – IT Operations
Clean Harbors, Inc. (company site, opens in a new tab)2–4 yrsHyderabadOn-siteDirect career pageEst. 4–9 LPA
Posted 15d ago
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Job description
Structured overview of role & requirements
About This Role
- Perform initial triage, troubleshooting, and incident management for .NET, Angular, API, and database related application issues (P1/P2).
- Monitor application health, logs, and alerts; execute basic SQL queries for validation and troubleshooting; coordinate with multiple teams for issue resolution.
- Participate in Major Incident Management calls, ensure ITSM documentation (e.g., ServiceNow), support deployment validation, and contribute to knowledge base and SOP documentation.
Minimum Requirements
- 2-4 years of relevant experience in application support or IT operations.
- Technical proficiency with .NET/.NET Core, C#, Angular, Microsoft SQL Server (queries, troubleshooting), REST APIs, and log monitoring tools.
- Experience with Windows Server, IIS, and application hosting environments.
- Work Experience Required: 2-4 Years. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience operating in 24x7 or shift-based IT operations environment handling high-severity incidents.
- Proven ability to coordinate across development, database, and infrastructure teams for timely issue resolution.
- Comfortable managing incident lifecycle within ITSM tools and adhering to SLA and escalation protocols.