Consultant | IT Service Management | Bengaluru | ServiceNow
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Job Description
Structured overview of role & requirementsAbout This Role
Own design, development, and customization of ITSM modules on the ServiceNow platform, including Virtual Agent, Event Management, Request Management, Knowledge Management, CMDB, and Asset Management.
Develop and maintain Service Catalog items, approval workflows, automation using Flow Designer, REST integrations, and ensure adherence to ITIL and ServiceNow best practices.
Provide production support, troubleshoot defects, integration issues, SLA breaches, and assist in upgrades, testing, and deployment related to ServiceNow ITSM applications.
Minimum Requirements
4-6 years of experience as ITSM Developer with strong expertise in ServiceNow platform development and configuration.
Undergraduate degree or higher qualification required.
Solid understanding and experience with ITSM processes, ITIL standards, and ServiceNow architecture including UI policies, client scripts, business rules, script includes, and ACL.
Location: Bengaluru; Work Experience Required: 4-6 years in relevant ITSM/ServiceNow roles.
Ideal Candidate Profile
Experienced in handling end-to-end ITSM implementation lifecycle with deep technical ServiceNow expertise and proven stakeholder engagement skills.
Skilled at working with cross-functional and global delivery teams to drive continuous improvement in enterprise service management.
Comfortable managing complex integrations, automation workflows, and production support aligned with ITIL processes and governance standards.