L2 Application Support Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Own resolution of escalated incidents from L1 by performing deep technical troubleshooting including log, database, and integration analysis.
Conduct root cause analysis and apply fixes within L2 scope; reprocess or correct affected transactions as needed.
Collaborate with L1/L3 and other teams to drive timely issue resolution and provide accurate status updates to customers.
Minimum Requirements
1-3 years of experience in L2 Application or Production Support.
Strong skills in troubleshooting application logs, databases (SQL), APIs/integrations, and system workflows.
Ability to perform structured Root Cause Analysis and problem management.
Work mode: Pune-based, Work From Office, US Shift (9:00 PM to 6:00 AM).
Ideal Candidate Profile
Experienced in incident management with a troubleshooting mindset focused on production environment support.
Skilled in distinguishing L2 resolvable issues from those requiring L3 escalation based on technical complexity.
Experience or exposure to RPA/automation workflows and integration troubleshooting preferred.