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Job Description
Structured overview of role & requirementsAbout This Role
Manage a regional portfolio ensuring timely contract renewals and retention of customers.
Identify and drive cross-sell and up-sell opportunities to expand contract value during renewals.
Negotiate contracts with sales, finance, and legal teams and collaborate with customer success management to implement strategic retention plans.
Minimum Requirements
1-3 years of experience in Renewals or Account Management within a SaaS organization.
Strong communication and negotiation skills for interactions with senior-level executives.
Proficiency with Salesforce.com (SFDC) or similar CRM tools.
Location: Fully remote position open to candidates residing anywhere in India.
Ideal Candidate Profile
Experienced in managing renewals with a data-driven approach to identify at-risk customers and maximize retention.
Skilled in cross-functional collaboration with sales, finance, legal, and customer success teams to drive contract negotiations and expansions.
Comfortable engaging directly with senior clients and handling contract negotiations confidently.