Associate Manager II - HR Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of HR Operations professionals ensuring operational excellence in onboarding, background verification, employee lifecycle management, and benefits administration.
Own daily and weekly task tracking with focus on SLA adherence, team performance, and workload balancing to avoid bottlenecks.
Develop and maintain HR dashboards, reports, and drive continuous process improvements including audit compliance and system administration for HR tools like LMS.
Minimum Requirements
3-5 years of experience in HR Operations with proven team management experience.
Hands-on expertise with HR systems such as DarwinBox, Dizprz LMS, ZenDesk ticketing system.
Advanced proficiency in data analytics and reporting tools including Google Sheets, Microsoft Excel, and presentation tools like PowerPoint or Google Slides.
Work Experience Required: 3-5 years in HR Operations. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing HR Ops teams in fast-paced, tech-enabled environments focusing on SLA-driven task closure and compliance.
Skilled in using data analytics to monitor operations, identify inefficiencies, and implement process automation in HR workflows.
Demonstrates strong operational ownership over end-to-end employee lifecycle processes and vendor coordination for background verifications and benefits.