Manager, Enablement

Own capability building for HighLevel's Customer Success department, including Implementation and Customer Success Management teams.

Design and maintain end-to-end process documentation (SOPs), training frameworks, certification standards, and QA systems to ensure repeatable high performance.

Lead and develop a small enablement team, partnering with frontline managers to drive improvements in ramp time, call quality, process adherence, and product mastery.

7+ years experience in enablement, training, L&D, or process/quality roles supporting customer-facing teams in SaaS or high-growth environments.

3+ years experience leading a small team or enablement programs with formal responsibility for trainers, QA analysts, or program owners.

Demonstrable hands-on experience building training programs, SOP libraries, QA frameworks, or onboarding programs from scratch.

Bachelor's degree or equivalent practical experience.

Experienced in designing and facilitating comprehensive training curricula including competency mapping, blended learning, assessment, and certification.

Proficient in building and managing QA frameworks for call quality, including scorecard design and calibration.

Strong operational mindset with analytical approach to measure enablement impact and continuously improve processes using data.