Senior Platform Engineer-Digital Automation & AI
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Job Description
Structured overview of role & requirementsAbout This Role
Design, develop, and maintain AI-powered chatbot solutions integrated with ServiceNow and Microsoft technologies to enhance employee self-service and reduce Service Desk interactions.
Own and continuously improve ServiceNow automations, integrations, intelligent ticket routing, and self-healing capabilities to accelerate issue resolution.
Analyze Service Desk contact drivers, develop automation use cases to reduce manual support, and support the organization's Zero Service Desk strategy.
Minimum Requirements
5+ years of experience in IT automation, platform engineering, ServiceNow, or related technical roles.
Hands-on experience with AI-powered chatbot platforms, conversational AI, and ServiceNow platform including workflows and integrations.
Experience with scripting languages such as JavaScript, Python, or PowerShell.
Strong understanding of IT Service Management (ITSM) processes.
Ideal Candidate Profile
Technical owner with expertise in AI-powered chatbot engineering and ServiceNow automation within enterprise IT support environments.
Experience integrating AI solutions with large-scale platforms like Microsoft Azure, ServiceNow, and Nexthink.
Demonstrated ability to drive automation adoption and contact reduction initiatives aligned with strategic Zero Service Desk objectives.