Networking Service Delivery Field Support Engineer (L2)
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Job Description
Structured overview of role & requirementsAbout This Role
Provide second-line onsite technical and field engineering support for networking infrastructure at client sites, ensuring configurations and software meet client requirements.
Proactively identify, log, and resolve technical incidents and problems within SLA to restore client services efficiently.
Collaborate with stakeholders including client IT teams and vendors; escalate complex issues to third-line support or vendors as needed and maintain service continuity through proper handovers.
Minimum Requirements
Bachelor's degree or equivalent in IT, Computing, or related field; professional certifications such as CCNP, JNCIP, ACMP, or equivalents required.
Moderate experience in networking technologies including routing, switching, wireless, SDI distribution at core and access layers.
Moderate experience in client technical support, troubleshooting, and providing remote and onsite network support.
Workplace type: On-site at client locations. Work Experience Required: Moderate level experience explicitly mentioned.
Ideal Candidate Profile
Experienced networking engineer comfortable managing and troubleshooting standard and low-complexity incidents independently with strong technical knowledge of networking protocols and infrastructure.
Capable of working in high-pressure environments, following standard procedures, and maintaining clear communication with clients and internal stakeholders.
Practitioner familiar with second-line support dynamics and escalation workflows, able to support client infrastructure proactively and maintain SLA compliance.