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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support and troubleshooting for hardware, software, and network issues to end-users, ensuring minimal disruption to clinical program operations.
Maintain and update system documentation and monitor systems proactively to prevent service issues.
Collaborate with IT team to recommend and support system improvements, upgrades, and user training.
Minimum Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in IT support, troubleshooting, and system maintenance.
Strong knowledge of hardware, software, network configuration, and IT security best practices.
Work Experience Required: Proven experience in IT support, specific duration not explicitly mentioned.
Ideal Candidate Profile
Experienced in scientific operations or clinical program environments to align IT support with domain needs.
Detail-oriented with strong problem-solving skills and effective communication of technical information to end-users.
Comfortable working collaboratively in a global, sponsor-dedicated team model supporting clinical programmes.