Success Architect

Own a portfolio of Sales Cloud customers, providing frontline technical support, educational sessions, and foundational architectural health checks to optimize Salesforce usage.

Identify and resolve common technical and design inefficiencies, escalating complex architectural issues to senior architects.

Collaborate with internal and external partners to drive customer success, product improvement, and business growth using established Support, Guide, and Architect playbooks.

8+ years hands-on technical experience in roles like Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin.

Strong working knowledge of Salesforce products, platform capabilities, integration principles, and enterprise application integration.

Required certifications: Salesforce Admin and Sales Cloud Consultant; desired certifications include Advanced Admin and Platform App Builder.

Strong communication skills with high proficiency in English; ability to present complex technical concepts to varied audiences.

Experienced technical generalist with strong expertise in Sales Cloud features, including configuration and optimization for business needs.

Ability to assess business objectives and design scalable, secure Salesforce architectures considering integration and data management best practices.

Skilled in troubleshooting, strategic problem solving, and collaborating across teams to align technical solutions with long-term customer success.