Sales Customer Success Representative
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Job Description
Structured overview of role & requirementsAbout This Role
Own customer adoption and daily active usage of Lexlegis.ai within an assigned cluster of accounts.
Conduct onboarding and training for lawyers, Chartered Accountants, court and government staff to ensure smooth adoption.
Monitor account health, proactively engage low-usage customers, resolve queries, and prepare renewal paperwork aiming for high retention and upsell.
Minimum Requirements
2 to 4 years experience in software customer success, onboarding, or support with high volume/high touch accounts, or law/commerce degree plus 2 to 3 years in customer-facing legal or tax roles.
Graduate degree in any discipline.
Comfortable with and knowledgeable of legal and tax vocabulary to train professionals.
Onsite role based in Mumbai; fluent in English; proficiency in Marathi or Hindi is good to have but not mandatory.
Ideal Candidate Profile
Experience managing end-to-end customer success for legal or tax software users with measurable impact on adoption and retention.
Operates with strong empathy, follow-through, and maintains disciplined CRM and ticket management hygiene.
Comfortable working directly with domain professionals like lawyers and Chartered Accountants; effective at proactive engagement and problem resolution.