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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end sales administration including processing customer orders, quotations, invoicing, and order tracking within ERP/CRM systems.
Coordinate service and installation activities between customers, service engineers, and cross-border teams ensuring timely execution and updates.
Manage import/export logistics, including documentation, customs paperwork, shipment planning, Letters of Credit, Bank Guarantees, and commercial compliance.
Minimum Requirements
Graduate degree in Commerce, Business Administration, Management, Logistics, Supply Chain, or related field.
5-8 years of experience in sales coordination, service coordination, commercial operations, customer support, or import/export operations.
Proficiency in Microsoft Office (Excel), ERP/CRM systems, and knowledge of Incoterms, international shipping, and customs documentation.
Experience with managing Letters of Credit, Bank Guarantees, invoice submission through customer portals, and accounts receivable follow-up.
Ideal Candidate Profile
Experienced in handling coordination between international factories/suppliers and sales/service teams, reflecting strong cross-border operational exposure.
Detail-oriented and organized with proven ability to manage order booking accuracy, shipment delivery, backlog and forecast reporting, and commercial documentation compliance.
Comfortable leveraging AI tools to improve productivity, decision-making, and work quality by identifying use cases and evaluating AI outputs critically.