Sales Manager – Customer Success

Own and administer CRM system, ensuring data hygiene and accurate stage definitions for the entire sales organisation.

Manage and deliver sales forecasts with ±10% accuracy, commission cycles on time, and leadership dashboards on schedule across multiple sales segments.

Develop and maintain quota, territory, and incentive models; analyze sales funnel and productivity; coordinate with sales, finance, presales, and customer success teams.

9 to 11 years of experience in SaaS revenue or sales operations.

Hands-on CRM administration experience; not supervisory or oversight only.

Proven experience building quota and commission models and managing a forecast cadence for 25+ sellers.

Graduate degree in any discipline.

Experienced in managing multi-segment sales operations including enterprise, government, and subscription models.

Proficient in advanced spreadsheet and BI reporting tools with the ability to deliver actionable insights to leadership.

Comfortable enforcing data accuracy and forecast honesty across sales leaders and teams.