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Job Description
Structured overview of role & requirementsAbout This Role
Own coordination of day-to-day production operations for mission-critical trading and financial systems, ensuring service stability and timely incident resolution.
Act as primary liaison for clients, managing communication, service reporting, and stakeholder engagement for defined client portfolio.
Drive service excellence through support of incident, release, and change management processes, and continuous improvement initiatives.
Minimum Requirements
At least 5 years of relevant experience in customer success or similar functions.
Experience supporting or implementing MX.3 platform is mandatory.
Technical skills including Databases, Linux, and XML required.
Work Experience Required: Minimum 5 years as explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in operational coordination within financial technology or capital markets environments, especially with production or application support.
Strong communication and stakeholder management skills, capable of building trust with clients and cross-functional teams.
Demonstrates structured multitasking ability with a focus on service quality, problem-solving, and process improvement in a collaborative international setting.