Lab Software Support Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Manage Tier 2/3 incident lifecycle, service requests, and problem tickets for a portfolio of 140+ applications with SLA adherence using ServiceNow.
Troubleshoot and maintain .NET, MuleSoft APIs, React, PHP applications, Azure SQL integrations, and automated processes to ensure system stability and performance.
Support and enhance Azure-based data automation, AI solutions, and GitOps deployment workflows, collaborating with development teams and providing root cause analysis.
Minimum Requirements
3 to 6 years of experience in application support, production operations, or related IT support roles with DA&A environment alignment.
Bachelor's degree in Computer Science or related field.
Hands-on experience with .NET Core, MuleSoft APIs, React, PHP applications, ServiceNow, SQL Server/Azure SQL, Git/GitHub, and Azure platform services.
Experience operating in a remote/offshore setup supporting 24/7 production environments with ITIL process adherence.
Ideal Candidate Profile
Experienced in managing complex, moderately to highly operationally complex legacy systems across multiple technology stacks in mid-to-large IT environments.
Proficient in end-to-end incident management, root cause analysis, and collaborating cross-functionally with development and analytics teams.
Comfortable supporting Azure cloud data/analytics workloads, implementing GitOps practices, and improving legacy process automation within regulated environments.