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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day operational tasks including BAU tickets, incidents, patching, deployment support, and initial troubleshooting across AWS, Kubernetes, CI/CD, and infrastructure.
Support and troubleshoot AWS services (EC2, EKS, RDS), Kubernetes components, Helm deployments, SSL/TLS certificates, CI/CD pipelines (Jenkins), and infrastructure automation (Ansible, Terraform).
Participate in on-call support, respond to production alerts, perform initial incident analysis, and escalate complex issues to higher-level engineers following SOPs and operational procedures.
Minimum Requirements
Hands-on experience with AWS services (EC2, EKS, RDS), Kubernetes, Helm, Jenkins, Ansible, Terraform, Linux and Windows server administration, patching, and troubleshooting.
Capable of independently handling routine operational activities and standard BAU tickets using documentation and automation.
Work Experience Required: Not explicitly mentioned in the JD.
Must support on-call production support and incident management activities.
Ideal Candidate Profile
Operationally focused engineer comfortable handling routine cloud infrastructure and application deployment tasks with existing tools and SOPs.
Experience working in production support environments with capability to escalate complex issues to L2/L3 teams effectively.
Familiar with hybrid environments involving Linux/Windows administration, cloud services, container orchestration, CI/CD, and infrastructure automation.