Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end delivery and stability of IMOS and Voyage Management System integrations for 20-30 customers including onboarding, error monitoring, escalation, and resolution.
Serve as primary SME for integration issues across Support, Onboarding, Customer Success, and directly with customers, including diagnosing integration failures and providing reproduction steps for Engineering.
Document integration processes, mappings, and troubleshooting guides, proactively escalate systemic issues with structured findings to Product and Engineering teams.
Minimum Requirements
3+ years experience in technical onboarding, integration, or customer-facing B2B SaaS roles.
Ability to read integration logs, understand data pipelines, diagnose and explain integration issues clearly.
Familiarity with mapping concepts relevant to maritime data (voyage numbers, port codes, vessel identifiers).
Technical skills with API, SQL, JSON, and Snowflake preferred but not explicit as minimum; fluent English required.
Ideal Candidate Profile
Experienced in maritime domain or familiar with fleet operations, ship management, IMOS, or Veslink systems to leverage domain knowledge.
Able to manage multiple complex customer integration threads simultaneously with strong prioritization under pressure.
Proactive in identifying recurring integration issues and driving structured, long-term fixes rather than one-off solutions; comfortable collaborating closely with engineering teams.