Assistant Manager | Salesforce Functional | Hyderabad | Engineering as a Service/ Operate
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Job Description
Structured overview of role & requirementsAbout This Role
Architect and deliver end-to-end Salesforce Service Cloud and Field Service Lightning solutions for D2C and B2B service operations including routing, SLA logic, dispatcher console, and technician workflows.
Lead technical delivery, manage and mentor a team of 8-10 offshore and onsite engineers, review and approve code/designs, and coordinate cross-team technical alignment and release planning.
Drive integration architecture with CTI, ERP, IoT, and other corporate systems; implement DevOps practices including CI/CD pipeline optimization and adoption of AI-powered coding accelerators.
Minimum Requirements
9-11 years of Salesforce development experience with at least 3 years as a technical lead.
Bachelor's degree in Computer Science or related field, or equivalent work experience.
Salesforce PD1 and PD2 certifications mandatory.
Hands-on experience with Apex, LWC development, DevOps tools (Copado, Jenkins), Salesforce Service Cloud and Field Service Lightning, and integrations with corporate applications (e.g., SAP).
Ideal Candidate Profile
Experienced leader with proven ability to manage and deliver large-scale Salesforce service and field service technical solutions in a fast-paced environment.
Strong expertise in Salesforce Service Cloud architecture, complex data and security models, and end-to-end service order management workflows.
Skilled in driving adoption of advanced AI-powered development practices, resolving critical incidents, and aligning technical direction with business outcomes.