Senior Software Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Design, develop, and implement cloud-based Contact Center as a Service (CCaaS) solutions using Amazon Connect and related AWS services.
Develop and manage contact center components like Contact Flows, Queues, Routing Profiles, and integrate with CRM and third-party APIs.
Support telephony integrations (SIP, PSTN, DID), troubleshoot routing issues, and provide production support including testing and deployment.
Minimum Requirements
2-7 years of hands-on experience with Amazon Connect and related AWS services.
Graduate degree in Engineering, Computer Science, IT, or related technical field.
Experience with telephony concepts including SIP, VoIP, and call routing.
AWS Certification (Cloud Practitioner or Developer Associate) preferred but not explicitly mandatory.
Ideal Candidate Profile
Experienced in contact center operations and omni-channel customer experience technology implementations.
Proficient in serverless architecture within AWS ecosystem with backend coding skills in Python or Node.js.
Experienced working in agile delivery models and capable of translating client requirements into scalable solutions.