Sr Software Engineer_Technical Support
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 support for healthcare applications, including incident resolution, root cause analysis, and escalation management.
Maintain application stability and performance through troubleshooting and collaboration with cross-functional teams.
Participate in shift-based support operations including US business hours and 24/7 coverage as needed, ensuring SLA compliance.
Minimum Requirements
3 to 5 years of experience in application support or relevant technical roles.
Engineering degree required (BE/ME/BTech/MTech/BSc/MSc).
Mandatory skills: L2/L3 application support, ITIL knowledge, Linux, SQL Server database support, incident management, and ITSM ticketing tools (ServiceNow, Remedy, Jira Service Management).
Location: Bangalore, Chennai, Mumbai, Hyderabad, Pune.
Ideal Candidate Profile
Experience supporting healthcare domain applications or related systems preferred.
Able to manage complex issue resolution and maintain operational stability in production environments.
Familiar with 24x7 production support and US client interactions for timely incident management.