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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end 24x7 shift operations including workload prioritization and resource utilization for service availability.
Lead major incident and outage management: impact assessment, war room initiation, escalation, cross-team coordination, and communication through incident lifecycle.
Drive operational excellence through proactive monitoring, automation, AI-assisted tools, SLA/SLO adherence, and continuous improvement initiatives.
Minimum Requirements
7-10 years of hands-on industry experience in IT operations or related fields.
Bachelor's degree is required; Master's preferred but not mandatory.
Mandatory skills: Cloud platforms (Azure, AWS, GCP), Windows and Linux administration, Networking, Monitoring tools, AI-assisted troubleshooting.
Certifications: Azure or AWS certification, ITIL Foundation mandatory.
Ideal Candidate Profile
Experienced leader comfortable managing high-impact 24x7 operational environments with strong incident command capabilities.
Technical depth in cloud infrastructure operations, automation, DevOps tool chains, and monitoring/observability.
Skilled in cross-functional coordination, structured stakeholder communications, and driving operational governance and compliance.