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Job Description
Structured overview of role & requirementsAbout This Role
Configure and develop various ServiceNow components including applications, workflows, integrations, and platform elements to meet business requirements.
Develop and maintain secure, scalable JavaScript and Glide scripts, REST/SOAP integrations, and support application promotion and upgrades across instances.
Ensure adherence to ServiceNow development standards, governance processes, technical documentation, and continuous improvement initiatives to reduce technical debt and enhance platform performance.
Minimum Requirements
Hands-on experience in ServiceNow design, configuration, development, testing, and implementation.
Mandatory experience in Customer Service Management (CSM).
Strong JavaScript and Glide scripting skills with knowledge of platform architecture and integration techniques (REST/SOAP, Integration Hub).
Work Experience Required: 4-14 years in ServiceNow Development.
Ideal Candidate Profile
Experienced in Agile/DevOps delivery including CI/CD, source control, automated and integration testing.
Familiarity with ServiceNow application lifecycle including migrations, releases, patches, and family upgrades.
Background in Financial Services or Insurance domain is preferred but not mandatory if possessing strong platform skills and willingness to upskill.