Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Bangalore
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Job Description
Structured overview of role & requirementsAbout This Role
Handle and process RTGS, NEFT, fund transfers, and tax payments at branch, mid-office, or front office level.
Provide accurate support to customers and internal teams on transaction status, payment issues, and operational queries.
Maintain transaction records, monitor queues, ensure compliance, and assist in audits using Excel and internal systems.
Minimum Requirements
Experience in banking operations focused on RTGS/NEFT transactions, fund transfers, and tax payments.
Proficiency in Excel and internal banking systems for transaction processing and reporting.
Work Experience Required: Not explicitly mentioned in the JD.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Operational experience in customer transaction processing within banking or financial services.
Detail-oriented with ability to maintain compliance and handle audit support.
Good communication skills for customer and inter-departmental coordination regarding transactions and escalations.