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Job Description
Structured overview of role & requirementsAbout This Role
Implement and manage quality assurance processes to meet brand standards and customer satisfaction at property level.
Conduct monthly audits and use data-driven methods to monitor and improve quality performance.
Lead quality improvement initiatives including coaching managers, facilitating process improvement teams, and addressing guest feedback and complaints.
Minimum Requirements
2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 3 years experience; OR 4-year bachelor's degree with 1 year experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Experience Required: Guest services or related hospitality operations experience as above.
Location: Bengaluru, India (Onsite).
Work Experience Required: 1-3 years depending on education as per JD (not explicitly stated as a single number).
Ideal Candidate Profile
Experienced in hospitality operations with focus on guest services, quality assurance, and process improvement.
Capable of leading teams and coaching management on Total Quality Management principles.
Data-driven approach to analyzing quality metrics and implementing corrective actions based on guest feedback.