Quality Assurance Administrator

Oversee and enhance Front Line Control Group supervision activities to monitor compliance, operational practices, and risks in sales and service functions.

Support risk mitigation initiatives by assessing operational risk, testing controls, and documenting findings for management and senior leadership review.

Collaborate with business line leaders and stakeholders to improve controls, processes, policies, and support execution of operational and risk-related priorities.

Minimum 1 year of Quality Assurance support experience or equivalent via work, training, military, or education.

Minimum 1 year experience in Community Relations, Business Operations, or Strategic Planning.

Minimum 1 year experience in control testing.

Ability to work a flexible schedule aligned to U.S. business hours (standard shift 1:30 PM to 10:30 PM IST).

Experience in banking or financial services with focus on operational risk, control management, compliance, conduct risk, or centralized supervision functions.

Familiarity working with U.S.-based line of business teams and cross-functional stakeholders in Community Banking or similar environment.

Ability to manage multiple priorities in a fast-paced, policy-driven, compliance-focused operational role with adherence to quality standards.