Cross Technology Managed Services Engineer (L1)

Serve as first contact for client IT infrastructure issues, ensuring operational continuity and adherence to Service Level Agreements.

Proactively monitor and resolve first-line support incidents across multiple technology domains including Cloud, Security, Networking, Applications, or Collaboration.

Perform routine maintenance like patching and configuration changes; contribute to disaster recovery functions and ensure seamless shift handovers.

Entry-level experience in troubleshooting/support within security, network, data center, systems, or storage in a medium to large ICT organization.

Basic knowledge of ITSM tools, management agents, redundancy concepts, and ITIL processes.

Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.

On-site workplace requirement.

Comfortable working across multiple technology domains with basic understanding of incident management and resolution.

Disciplined in ticket handling following SOPs, with a client-centric approach focused on positive client experience.

Ability to communicate effectively across diverse cultures and social groups, and capable of adapting to changing project demands.