Cross Technology Managed Services Engineer (L1)
NTT (NTT Group)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as first-line support to monitor, troubleshoot, and resolve client IT infrastructure incidents across multiple technology domains (e.g., Cloud, Security, Networking).
Perform maintenance tasks including patching and configuration changes to ensure operational continuity and adherence to SLAs.
Contribute to incident escalation, disaster recovery functions, and knowledge management to optimize service delivery and client experience.
Minimum Requirements
Entry-level experience in troubleshooting and support within security, network, data centre, systems, or storage in medium to large ICT organizations.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Basic knowledge of ITIL processes and usage of ITSM tools; ability to follow SOPs and manage support tickets.
On-site work required; notice period not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable working across multiple technology domains with a client-centric approach to service delivery.
Disciplined and prompt in handling service tickets and adaptive in planning activities or projects amid changing circumstances.
Able to communicate effectively across diverse cultures and social groups, maintaining professionalism under pressure.