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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end release planning and tracking for the Commerce division, ensuring alignment and visibility across product divisions and customers.
Lead cross-functional initiatives to improve activation, retention, and customer sentiment by coordinating among Product, Engineering, CS, Support, Marketing, and RevOps.
Develop and maintain dashboards showing release metrics, blockers, risks, and progress, and establish operational cadences (reviews, stand-ups, post-mortems) for ongoing governance.
Minimum Requirements
5-7 years total experience with significant time in Release Management, Product Analytics, or Risk Management in a high-growth B2B SaaS company.
3-5 years of experience leading cross-functional programs and mentoring team members.
Experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs.
Strong analytical skills with familiarity in funnels, cohorts, retention metrics, experimentation, and SQL/BI tools.
Ideal Candidate Profile
Experienced individual contributor able to handle ambiguity, align stakeholders, and deliver measurable outcomes in complex product release environments.
Comfortable communicating and influencing without authority, including presenting to senior leadership.
Systems-oriented thinker capable of building scalable frameworks, processes, and feedback loops that drive adoption and continuous improvement across teams.