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Job Description
Structured overview of role & requirementsAbout This Role
Participate in 24x7 operational shifts to monitor and maintain infrastructure stability using various tools.
Manage incident response, troubleshooting, escalation, and resolution for production servers and services ensuring SLAs are met.
Document operations processes, prepare regular reports, and coordinate with internal teams to resolve recurring issues and ensure smooth shift handoffs.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD.
Strong knowledge of AWS services including EC2, VPC, S3, ELB, IAM.
Proficient with Linux systems administration and troubleshooting commands and tools.
Ability to work in 24x7 shift environment and manage production application support and incident management.
Ideal Candidate Profile
Operates effectively in high-pressure, 24x7 production support environments with urgency and ownership mentality.
Experienced in incident management and collaborative problem resolution across multiple internal teams.
Comfortable with infrastructure and application performance monitoring, preferably with tools like Dynatrace or Splunk, and familiarity with containerization (Docker, Kubernetes) and scripting.