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Job Description
Structured overview of role & requirementsAbout This Role
Define strategy, vision, and roadmap for Zendesk's AI-augmented notifications platform for agents and admins.
Engage with 130k+ customers to identify pain points and deliver scalable product solutions improving customer service KPIs.
Lead cross-functional teams to plan and execute product development, driving KPIs related to product delivery, customer satisfaction, and business impact.
Minimum Requirements
Bachelor's degree in Computer Science or related field.
5+ years product management experience with a track record in launching AI products in B2B SaaS.
Strong technical acumen to work effectively with customers, engineering, and design teams.
Must be physically located and plan to work from Karnataka or Maharashtra with a hybrid in-office schedule.
Ideal Candidate Profile
Experienced in leading specialized, cross-functional teams for product development involving AI/ML and SaaS.
Strategic thinker with ability to define compelling roadmaps informed by customer needs and business objectives.
Proven impact on adoption and productivity metrics across tens of thousands of customers in a high-growth environment.