Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer-facing activities including channel management, case management, onboarding, and relationship management.
Support contract and dispute management tasks through documentation, validation, and follow-ups.
Execute administrative and operational tasks ensuring accuracy, timeliness, and adherence to standardized processes.
Minimum Requirements
Graduate degree or equivalent relevant experience.
Minimum 2 years experience in customer interaction and case management roles preferred.
Strong communication and stakeholder management skills.
Ability to follow standardized processes while exercising independent judgment within guidelines.
Ideal Candidate Profile
Experience in customer service, shared services, administration, logistics, or operations domains.
Comfortable working within defined processes with some independent decision-making.
Able to handle routine operational issues effectively and escalate non-routine problems appropriately.