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Job Description
Structured overview of role & requirementsAbout This Role
Provide hands-on L2 technical application support and lead resolution of issues across multiple AFC business applications.
Manage regional L2 and vendor teams supporting applications, ensuring team readiness and operational ownership.
Define and track KPIs/SLAs, conduct monitoring for uptime, drive SRE principles for application stability and oversee disaster recovery and business continuity strategies.
Minimum Requirements
7-12 years of hands-on IT application support experience including managing vendor teams for 24x7 support.
Bachelor’s degree in Computer Science, IT-related discipline, or equivalent experience.
Experience working shifts covering APAC and EMEA time zones (07:00 - 23:00 IST) with rotational weekend on-call duties.
Mandatory technical skills: ITIL standards, shell/Ansible scripting, experience with cloud platforms (preferably GCP), knowledge of monitoring tools (Elastic Search, Grafana, Prometheus, Splunk, etc.), and RHEL proficiency.
Ideal Candidate Profile
Experienced leader capable of managing and mentoring L2 and offshore vendor teams in a complex, regulated financial environment.
Strong technical expertise in cloud (Google Cloud preferred), SRE/DevOps best practices, production KPIs, and automation tools to improve operational efficiency.
Adept at stakeholder management across business, development, and infrastructure teams with ability to handle high-pressure production issues and drive process improvements.