Sr Support Engineer 1 - BY TMS/ Blue Yonder Transportation Management
Blue YonderMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end support for BY TMS Transportation Management System, managing customer requests, troubleshooting, and maintaining product/environments under SLAs.
Mentor junior and mid-level support engineers in a global, multi-geography team of 100+ associates.
Drive architectural simplification, robustness, and efficiency improvements while collaborating with technical and functional teams globally.
Minimum Requirements
Bachelor’s degree in STEM preferred.
3 to 7 years experience in application support and implementation, specifically with BY TMS SCM applications in the last 3-4 years.
Strong technical knowledge of BY TMS Web application, WMS architecture, configuration, and troubleshooting.
Experience supporting enterprise cloud solutions on Microsoft Azure and microservices-based architectures.
Ideal Candidate Profile
Experienced in end-to-end product support with ability to resolve complex functional and technical issues.
Familiar with cloud native architecture, distributed microservices, multi-tenant SaaS solutions, and high availability systems.
Able to work with and improve processes using tools like ServiceNow, Salesforce, JIRA, AppD, Splunk, and maintain secure identity management.