Ocean Dispute Resolution Specialist

Manage and resolve customer invoice and payer-related disputes according to SOPs within set SLAs to protect revenue and uphold customer satisfaction.

Collaborate with internal teams including Finance, Operations, Pricing, and Front Office to ensure timely dispute resolution and maintain accurate documentation.

Drive operational excellence by monitoring KPIs like productivity, quality, aging cases, and contribute to process improvements and knowledge sharing.

At least 2 years of experience in dispute management, OTC, Accounts Receivable, Finance Operations, Shared Services, or Customer Service preferred.

Bachelor's degree in Business, Commerce, Logistics, Supply Chain, Finance, or related field preferred.

Proficiency in Microsoft Excel, Outlook, and business applications; experience with ERP systems like SAP is an advantage.

Work Experience Required: At least 2 years in relevant domains such as dispute management or finance operations.

Strong analytical skills and attention to detail with proven ability to manage multiple priorities in a fast-paced environment.

Experience in collaborating across cross-functional teams and stakeholder management for process adherence and continuous improvement.

Knowledge or background in logistics, shipping, invoicing or payer dispute processes preferred for contextual understanding.