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Ocean Dispute Resolution Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsOn-siteDirect career pageEst. 4–8 LPA
Posted 14d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve customer invoice and payer-related disputes according to SOPs within set SLAs to protect revenue and uphold customer satisfaction.
- Collaborate with internal teams including Finance, Operations, Pricing, and Front Office to ensure timely dispute resolution and maintain accurate documentation.
- Drive operational excellence by monitoring KPIs like productivity, quality, aging cases, and contribute to process improvements and knowledge sharing.
Minimum Requirements
- At least 2 years of experience in dispute management, OTC, Accounts Receivable, Finance Operations, Shared Services, or Customer Service preferred.
- Bachelor's degree in Business, Commerce, Logistics, Supply Chain, Finance, or related field preferred.
- Proficiency in Microsoft Excel, Outlook, and business applications; experience with ERP systems like SAP is an advantage.
- Work Experience Required: At least 2 years in relevant domains such as dispute management or finance operations.
Ideal Candidate Profile
- Strong analytical skills and attention to detail with proven ability to manage multiple priorities in a fast-paced environment.
- Experience in collaborating across cross-functional teams and stakeholder management for process adherence and continuous improvement.
- Knowledge or background in logistics, shipping, invoicing or payer dispute processes preferred for contextual understanding.