Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage customer interactions across multiple channels ensuring timely query resolution and case closure within defined timelines.
Support customer onboarding, maintain long-term relationships, and assist with contract and dispute management processes.
Collaborate with internal teams to maintain accurate customer records and deliver a seamless customer experience.
Minimum Requirements
Graduate in any discipline.
Minimum 2 years of relevant experience, preferably in Supply Chain Management or a related field.
Strong verbal and written communication skills.
Basic knowledge of MS Excel and ability to work with data and reports.
Ideal Candidate Profile
Experience operating in customer service roles within supply chain or logistics environments with operational accountability for case and contract management.
Comfortable working collaboratively across internal teams and handling customer-facing responsibilities.
Capable of managing multiple customer channels and processes with attention to detail and timeliness.