Client Support Relations - Japanese Language Services
Kyndryl (company site, opens in a new tab)2–3 yrsGurugramOn-siteDirect career pageEst. 6–12 LPA
Posted 14d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and optimize IT infrastructure ensuring peak system performance and reliability.
- Coordinate with cross-functional teams, vendors, and third parties to deliver solutions on schedule meeting client expectations.
- Establish quality management systems, track project milestones, manage risks, and engage effectively with Japanese clients and account teams.
Minimum Requirements
- Minimum 2-3 years experience in IT infrastructure management projects.
- Fluent Japanese language skills with JLPT certification at N1, N2, or N3 level.
- Proven experience delivering IT Service Management (ITIL) infrastructure projects and handling incidents, problems, and changes.
- Work Experience Required: Minimum 2-3 years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in Japan-focused IT infrastructure projects with strong cross-cultural communication skills.
- Proactive in managing project risks and quality in complex, multi-stakeholder environments.
- Technically adept in troubleshooting and system optimization in an ITIL framework.