Senior Manager, Customer Success Management(People Management Experience Required)
Salesforce, Inc.Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and develop a team of 8-15 Customer Success Managers to deliver premium Signature customer experiences.
Ensure efficient resource allocation and collaborate with delivery leaders to align customers with appropriate resources.
Drive customer satisfaction and success metrics by managing executive relationships, handling high-risk accounts, and partnering with Sales and Renewals teams.
Minimum Requirements
Minimum 5 years in a front-line leadership/customer success management role.
People management experience leading sizable teams (8-15 members) in customer success.
Experience working or collaborating across multiple internal teams and external partners.
Must be comfortable working AMER time zone shifts (6:30 PM - 3:30 AM).
Ideal Candidate Profile
Experienced in customizing customer success solutions within enterprise or SaaS environments, especially with high-value/Signature plans.
Skilled in developing executive-level relationships and handling risk proactively to influence renewal and growth.
Able to lead cross-functional collaboration and drive key customer success KPIs across diverse stakeholders.