Quality Assurance, Reporting & Operations Analyst

Monitor and evaluate collections operations including customer interactions and issue resolution ensuring compliance and quality standards.

Develop, automate, and maintain reports, dashboards, and analytics to support operational and financial decision-making.

Manage third-party vendor processes, account validations, payment processing, and support operational initiatives to improve efficiency and support strategic decisions.

Minimum Education: High School Diploma or GED required; Bachelor's degree preferred.

Experience Required: Experience in quality assurance, reporting, analytics, collections, customer service, or business operations.

Technical Skills: Advanced Microsoft Excel skills (including Pivot Tables); experience with Power BI or other BI tools preferred.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in collections operations with strong capabilities in quality assurance, compliance, and vendor management.

Proficient in data analysis and business intelligence tools to generate actionable insights and support executive reporting.

Capable of managing cross-functional coordination and driving process improvements in operational workflows and compliance environments.